英国皇家邮政拟裁减2500个总部及后台岗位Royal Mail Plans to Cut Up to 2,500 Head Office Roles

根据皇家邮政公布的重组方案，本次裁员将集中在总部以及后台支持职能部门，整体调整计划在2027年底前全部完成。该方案涉及的2,500个岗位占公司超过13.1万名员工总数的不到2%。皇家邮政明确指出，投递和分拣等一线运营队伍将全数保留，包括全国范围内的广大邮递员以及重型和中型货车司机均不在此次裁减范围之内。

Under the restructuring plan announced by Royal Mail, the planned reductions will focus exclusively on head office and central support function roles, with the full timeline set for completion by the end of 2027. The proposed elimination of up to 2,500 positions accounts for less than 2% of the company's total workforce of more than 131,000 employees. Royal Mail specified that operational frontline positions across mail processing and delivery networks will remain protected, ensuring that postal workers and commercial vehicle drivers are not included in the cuts.

在具体实施路径上，管理层承诺不会推行强制裁员，而是完全依托自然减员流程与员工自愿离职方案来实现岗位精简。公司已就该重组提案与通信工人工会（CWU）及Unite CMA工会展开正式协商程序。与2022年削减多达10,000个岗位且包含6,000个全职一线岗位的调整相比，本次方案着重针对内部管理流程进行精简，旨在消除机构重叠并提升运营效率。

Management outlined that the workforce reduction will be executed without compulsory redundancies, relying instead on natural staff attrition alongside voluntary departure programs. The company confirmed that formal consultations regarding the restructuring are underway with the Communication Workers Union and Unite CMA. Unlike the major 2022 restructuring that targeted up to 10,000 positions, including 6,000 frontline roles, the current program is aimed specifically at streamlining administrative overhead and eliminating organizational duplication across corporate functions.

信件寄递业务的结构性萎缩构成了此次重组的核心动因。十年前，皇家邮政每年的信件处理量达200亿件，而目前该数字已急剧缩减至67亿件，并预计在未来四年内进一步降至40亿件。在此期间，公司需要服务的英国投递地址数量反而增加了400万个，导致单封信件的平均派送成本持续攀升。

A structural collapse in letter volumes forms the primary commercial driver behind the restructuring. A decade ago, Royal Mail delivered 20 billion letters annually, but that figure has plummeted to 6.7 billion and is projected to fall to 4 billion within four years. Over that same timeframe, the total number of delivery addresses the company is required to serve expanded by 4 million, creating a widening gap between fixed logistical obligations and declining postal mail traffic.

为应对运营成本上涨，皇家邮政曾在4月将一类邮票价格上调10便士至1.80英镑，较2020年水平实现翻倍，二类邮票价格也同步涨至91便士。面对普遍投递义务（USO）要求每周六天向全英每个地址递送信件的法定规则，公司多次呼吁进行制度改革，将其视为过时负担。此前，Ofcom已批准放宽部分监管限制，允许停止周六的二类信件投递，并将周一至周五的二类服务调整为隔日派送。

To manage the rising delivery cost per letter, Royal Mail raised the price of a first-class stamp in April by 10 pence to £1.80, more than doubling its cost since 2020, while second-class stamps increased to 91 pence. The company has persistently argued that its Universal Service Obligation, which mandates six-day letter deliveries to every address in the United Kingdom, is outdated and financially unviable. In response to industry pressures, regulator Ofcom granted permission in July to relax certain requirements, ending Saturday second-class deliveries and reducing weekday service to alternate days.

在业务调整进行的同时，皇家邮政面临着持续的服务质量压力与监管处罚。由于长期未能达到英国通信管理局（Ofcom）设定的法定投递标准，该公司自2023年以来累计被处以3,700万英镑的罚款。官方统计显示，皇家邮政自2017年起便未曾达到一类信件的投递要求，自2020年起也未能达到二类信件的考核标准。在截至3月底的财年中，仅有刚刚超过75%的一类信件按时送达，远低于监管部门规定的93%准时率目标。

Alongside structural adjustments, Royal Mail faces ongoing service performance issues and regulatory penalties. The postal operator has incurred £37 million in fines from Ofcom since 2023 for persistently failing to meet its statutory delivery benchmarks. The company has not achieved its regulator-mandated performance targets for first-class mail since 2017, and has missed second-class targets since 2020. During the financial year ending in March, barely over 75% of first-class letters arrived on time, falling well short of the legally required 93% statutory target.

投递延误问题引发了政界与监管机构的进一步行动。今年6月，Ofcom针对皇家邮政再次未能达成年度投递目标启动了新的调查程序。与此同时，来自英国议会的100多名议员已致信监管机构Ofcom和商务大臣，转达选民对信件投递延误的强烈抱怨，并要求政府和监管部门采取实质行动督促改善基础邮政服务质量。

The prolonged delivery delays have led to expanded scrutiny from regulators and politicians. In June, Ofcom opened a formal investigation into Royal Mail after approximately one-quarter of first-class post arrived late over the annual cycle. Concurrently, more than 100 Members of Parliament submitted formal complaints to Ofcom and the Business Secretary, highlighting reports of widespread mail backlogs from their constituents and demanding official intervention to address poor postal reliability across the United Kingdom.

针对皇家邮政的重组决定，通信工人工会（CWU）表达了强烈反对立场。工会方面指出，尽管管理层保证不会采取强制裁员，但裁撤岗位的决定依然反映出企业在挫伤员工士气，且未能为广大客户和社区提供合格服务。通信工人工会副总书记马丁·沃尔什呼吁英国政府直面皇家邮政陷入困境的现实，并敦促官方介入以挽救这家具有国家象征意义的机构。

The Communication Workers Union expressed strong criticism following Royal Mail's announcement, arguing that despite assurances of no compulsory redundancies, the reduction of roles demonstrates continued demoralization of the workforce and a failure to meet customer expectations. CWU Deputy General Secretary Martin Walsh urged the UK government to confront operational challenges at the postal operator and intervene directly to safeguard the national institution.

这是自捷克富豪丹尼尔·克热廷斯基旗下的EP集团去年以36亿英镑完成对母公司IDS收购后的首批岗位削减举措。作为改善服务规划的一部分，皇家邮政宣布将在未来五年内投资5亿英镑用于业务升级。与此同时，为应对11月“黑色星期五”、“网络星期一”以及圣诞节期间激增的网购与寄递需求，皇家邮政已着手招募22,000名临时工，负责分拣、投递、揽收以及驾驶重型和中型货车，以保障年底旺季运营顺畅。

The planned cuts represent the first major workforce restructuring since Czech billionaire Daniel Křetínský's EP Group completed its £3.6 billion takeover of parent company International Distribution Services last year. To address broader operational challenges, Royal Mail outlined a £500 million investment program over the next five years to upgrade its services. Additionally, the postal carrier initiated plans to recruit 22,000 seasonal temporary workers across sorting, delivery, collection, and heavy-goods driving roles to handle peak mail and parcel volumes surrounding Black Friday, Cyber Monday, and the Christmas holiday period.